Available for new opportunities
Hi, I'm

IMPRINT

Community Manager| Discord Moderator| Customer Support Specialist
"A healthy community is a system built on structure, communication and trust."

3+ years building and managing Web3 communities across Discord, Telegram, and on-chain ecosystems. I don't just moderate — I create environments where communities grow, trust is earned, and users feel heard.

scroll down
3+ Web3 Projects
40%↑ Avg Engagement
1000s Tickets Resolved

How it all
started.

I didn't start out with a title. I started as someone who genuinely cared about the communities I was part of — showing up every day, answering questions nobody else wanted to answer, and keeping things civil when things got heated.

Over time, that turned into something real. I've worked with ASIC GENESIS, COINTEL, and Beacon — three very different projects, each one teaching me something new about what it means to hold a community together when the pressure is on.

What I've learned is this: people don't stay in communities because of the tech — they stay because of how it feels. That's what I build. Spaces where people feel heard, respected, and excited to come back.

🛡️
Conflict Resolution De-escalation in high-tension community moments, maintaining neutrality and trust.
📈
Community Growth Invite events, engagement campaigns, and retention strategies that move the needle.
🔧
Support Systems Ticket triage, dev relay, and rapid issue resolution across multiple platforms.
🤝
Cross-team Collaboration Bridge between community and dev/product teams, translating feedback clearly.

Projects &
Outcomes.

Project 01
ASIC GENESIS
Community Manager / Discord Moderator
+35% Member Growth
100+ Bots Removed

ASIC GENESIS was my proving ground. I walked into a server that had potential but needed structure. My first week, I was already dealing with spam bots flooding the chat — so I got to work cleaning it up. Then came the fun part.

  • Ran Discord invite events that consistently pulled in new members and created a buzz around the project
  • Hosted Quiz Nights and Rumble events — the server came alive on those nights, engagement jumped ~40%
  • Removed 100+ spam bots, making the server feel safe and credible again
  • Built onboarding flows so new members actually stuck around instead of going quiet
Project 02
COINTEL
Moderator / Support Specialist
~50% Faster Resolution
100% Ticket Coverage

COINTEL pushed me into support operations at a level I hadn't experienced before. The volume was higher, the users were more demanding, and the margin for error was smaller. I had to level up fast.

  • Organised creator campaigns that brought real energy into the channels — not just numbers, but actual conversation
  • Rebuilt the way issues were triaged, cutting resolution time nearly in half
  • Cleared out bots that had been quietly polluting the community for weeks
  • Answered every single ticket — no backlog, no ignored messages, no one left waiting
Project 03
BEACON
Customer Support Specialist
High Volume Support
↑ Trust During Outages

Beacon was where I learned what real pressure feels like. During outages and major updates, the community would spiral fast. My job was to be the calm in the storm — the voice that said "we see it, we're on it."

  • Managed high-volume support queues without dropping the ball — every message got a response
  • Became the bridge between frustrated users and the dev team, translating technical chaos into plain answers
  • Kept community trust intact during some genuinely rough moments — no mass exits, no meltdowns
  • Relayed structured bug reports and feedback that actually helped the team move faster

The tools I picked
up along the way.

Discord Mastery
Permissions Architecture Bot Configuration AutoMod Setup Channel Structuring Role Management Server Audit Logs Carl-bot MEE6 Dyno
Discord AdministrationExpert
Bot ManagementAdvanced
Support & Communication
Zendesk Jira Ticket Triage Dev Escalation SLA Management Technical Writing English (Fluent)
English CommunicationNative/Fluent
Ticketing SystemsAdvanced
Community Strategy
Community Analytics Engagement Campaigns Conflict Resolution Retention Strategy Onboarding Flows AMA Hosting
Conflict ResolutionExpert
Engagement GrowthAdvanced
Web3 Ecosystem
Crypto Culture NFT Communities DeFi Protocols Telegram Management DAO Operations Wallet Support
Web3 KnowledgeAdvanced
Telegram Bot ManagementProficient

The nights people
actually showed up.

🧠
Community Quiz Nights
These were some of my favourite nights to run. I'd put together rounds of Web3 trivia, keep the energy up in chat, and watch people who barely talked suddenly going head-to-head. Participation would spike every single time.
⚔️
Community Rumble
The Rumble was my answer to a server that needed a reason to compete. I designed the format, ran the rounds, and kept it fair. People who hadn't been active in weeks would show up just for these — that told me everything.
📣
AMA Sessions
AMAs are high-stakes — one bad moment and the whole community sees it. I learned to prep questions in advance, filter the noise in real-time, and keep the conversation focused so both sides walked away feeling good about it.
🎨
Creator Campaigns
On COINTEL I helped bring creators into the fold — not as promoters, but as genuine participants. The content they made felt real because it was. That kind of campaign doesn't happen without someone managing the relationship carefully.
🔗
Invite Events
I learned early that raw member count means nothing if people don't stay. So I built invite events around quality — reward structures that brought in the right people, not just anyone with a link.
🏆
Engagement Contests
The goal was never just a one-time spike. I wanted habits. So I designed contests with leaderboards, clear rules, and rewards that kept people checking in — even on quiet days. It worked.

My Stack.

Discord
Telegram
Zendesk
Jira
Notion
Google Workspace
Carl-bot
MEE6
Dyno
Twitter / X
Discord AutoMod
Crypto Wallets
NFT Platforms
DeFi Protocols
DAO Tools
Analytics Dashboards

Let's write the
next chapter.

Every project I've worked on started with a conversation. If you're building something in Web3 and you need someone who shows up, gives a damn, and knows how to hold a community together — that's me. Let's talk.